How Long Will It Take To Receive My Order?
That varies based on where you live and whether or not all of your items are in stock. We try to keep our stock as up to date as possible, but if there is an error or extended hold on your order, you will be contacted by email.
Typically processed within 2-5 business days from the date of order, and takes about 2-5 business days to reach its destination, depending on your proximity to our warehouse.
Typically processed within 1 business week, and can take 2-4 weeks or more to reach its destination, depending on location, shipment type, and how quickly it passes through customs. TDM is not responsible for any import/customs costs other countries may add on for item deliveries. Those are completely separate charges and are out of our control.
Please check the email address you used in your order to look for order updates before emailing us about the status of your order. If you have a customer account with us, you will be able to see your order status in your control panel.
All orders ship from our warehouse in Peoria, Arizona.
- How Do Pre-orders Work?When items show as being a "Pre-order", their description will have a release date of when we anticipate them to be in stock and begin shipping out.
If items in stock are part of an order that also has item listed as a pre-order, the entire order will be held until the pre-order is released.Once the item(s) pre-order has ended, we will show them as being in stock.
Pre-order dates are an estimation, not a guarantee of when the item will be available.
- How do back-order items work?When an item is on back-order, it means that it is planned to be reproduced again, and is just waiting to go through our production line.
Back-order allows for customers to place orders for items that are getting reproduced.
Back-order items show a notation accordingly in the item description. We also show the estimated date for the item to be back in stock and shipping out again. This date is an estimation of when we plan to have the item back in stock at our warehouse; it's not a guarantee or a delivery date
When the item is back in stock, you're order will ship and you will receive a notification via email containing all shipment details.
How do i know if the item(s) i want is in stock?
We keep our inventory as accurate and up-to-date as possible.
If items are on pre-order or back-order, there will be a notation in the description to indicate that.
If for some reason you place an order for an item we cannot fill that is not on pre-order or back-order, we will contact you via email once your order is processed.
The item(s) I want is out of stock, when will it be back in stock?
We constantly restock our items as often as we can, but typically restock based on the level of demand and the overall stock level of inventory for that particular item.
Currently "sold out" item sizes will not show up as available for purchase unless they are in stock, on pre-order, or on back-order
If you have a question about a specific item, you can contact us regarding estimated availability; but please understand that we may not be able to provide a lot of information for certain items.
- Can I cancel my order?
Yes, provided that your order has not been processed yet. Please contact us via email if you need to cancel the order.
If your order has been processed already, we cannot cancel your order and it becomes subject to our return policy.
If you emailed us prior to receiving the shipment notification, but we are still not able to get back to you or stop the processing in time, the order still becomes subject to our return policy.
- Why won't my order go through?
If your order is not completing properly you should receive an error accordingly. Please double check that all necessary fields are filled out and that all information in those fields is correct.
Ensure your credit card number, expiration date, CVV code, and billing information all match the informations your banking institution has on file.
If you continue to have problems, please contact us with the details of your problem and we will work to help find a solution for you.
My credit card was charged, but my order did not go through?
If you were not taken to our confirmation page, but your order was charged on your banking statement, you are likely seeing a "temporary hold" by your credit card company. This occurs when your order information does not pass our security standards.
If certain incorrect information is given our store will deny the order, and your CC company will hold the funds for a brief time (typically 1-3 business days). The reason for this is because the banking institution sees the pending charge even if it is denied on our end, therefore the funds get held until they can verify if the transaction actually completed or was denied.
When placing your order, please make sure all the details are correct and exactly match your credit card information.
- What Forms Of Payment Can I Use?We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
We also Accept Domestic Money Orders mailed to us. When sending a money order, please be sure to account for shipping costs (and tax if located in AZ). If you need assistance with this, please contact us.
How Secure Is My Payment?
Third Degree Merch's online processing automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Your payment information stays secured, is not stored on our website, and cannot even be viewed by our staff.
We are a verified authorize.net merchant. Authorize.net is a leader in the credit card processing industry and uses the highest standards available for information protection and fraud prevention.
When will my credit card be charged?
Credit/Debit cards will be charged at the time of purchase, once the order has been verified and completed.
This also holds true when ordering for pre-order or back-order items to help ensure that we reserve the necessary item(s) for you.
How do i know if my order is eligible for a return/exchange?
- All orders must have originally been placed with our online store. Items bought through other stores, tours, etc. are not eligible to be exchanged/returned through our store.
- All returns/exchanges must be received back by TDM within 30 days from the original shipping date.
- In order for us to process the return/exchange, all needed items, funds, and details MUST be included in your shipment back to us. Please see our detailed return/exchange policy for more information
I received my item(s), but want to return them
All items returned must be in "like new" condition, meaning that it cannot be dirty, washed etc. Once the item is received by TDM, we will process the return and issue the necessary refund amount. Any items rejected for a refund will be held for a maximum of two weeks; during this time it is up to the customer to arrange payment to have the item shipped back to them.
Items returned for a refund will be refunded the item(s) cost, but not the original shipping & handling costs.
All items sent back for a refund must be sent back within 30 days from the original shipment date.
I received the correct item(s), but want to exchange them
If you need to exchange an order due to something that was not an error on the part of TDM (item size does not fit you, etc), you will be asked to supply additional money for us to ship the replacement back to you.
The additional shipping charges will need to consist of the original shipping amount, plus a $2.00 restocking fee (assessed per item) in order for us to process the exchange.
*Also note: If the item you want in exchange has a higher price than the item you're returning, that difference will also need to be factored into the additional charges of the exchange.
You will need to attach a note stating why the order is being sent back, and include the return shipping address and any additional funds. Additional funds can be sent via paypal to Sales@thirddegreemerch.com (include the transaction ID #) or the funds can be sent directly with your return. Any items returned to us without the additional funds stated above will not be processed.
All items sent back must be in "like new" condition, meaning that it cannot be dirty, washed etc. Once the item and funds are received by TDM, we will process the exchange and send the replacement out to you.
All items sent back for an exchange must be sent back within 30 days from the original date of purchase.
I received the wrong item(s), what do i do?
We do our absolute best to get all orders correct when they are processed.
If for any reason TDM has made an error in your order, please contact us and we will make it right. All items sent back for a refund or exchange must be sent back within 30 days from the original date of purchase.
The Items I Received Don't Fit, What Can I Do?
You may return the items to us to exchange them for another size, provided the items are in "like new" condition and have not been washed or worn, and do not smell of smoke, etc. Returns or exchanges must be initiated within 30 days from the original date of the shipment.
The customer will be responsible for additional shipping charges and restocking fees for the exchanged item(s).
For more information, please see our detailed return policy.
Printing over zippers, pockets, and foil prints
Due to the nature of how foil is printed, it's looks and durability may vary based on how you care for it. All foil items should be washed inside-out in cold water and never dried on high heat (this can cause the foil print to crack/peel).
Printing over zippers and pockets:
Due to the nature of how these prints must be done (over uneven and more movable surfaces), minor imperfections with the ink can occur. We do our absolute best to ensure that all prints come out looking as perfect as possible, but it's not always possible to make these types of print 100% perfect.
Foil prints and prints over zippers, pockets, etc. are not returnable for minor imperfections. If you are unsure about if you are ok with these types of prints, you may want to refrain from ordering them.
- How Can I Track My Order?
Once your order is received, you will receive a notification that it is being processed.
If you registered for an account with us, you will be able to view your order status through the "orders" tab in your control panel. Once the order ships, you will have a link to track the order straight from the panel as well.
If you do not have an account with us, you will received notifications via email each time the order status is updated.
When will my order ship out?
Provided that all of the items you ordered are currently in stock, it can typically take anywhere from 1-5 business days to process the order and ship it out.
From there, it will be normal shipping times to reach you. Within the United states, transit time is typically 5 business days or less. International orders may have a much longer transit time (2-4 weeks or more).
All orders are shipped out through the United States Postal Service (USPS).
When will my backorder/preorder item(s) ship out?
For each item that is on pre-order or back-order, an estimated in stock date will be noted in the item description. This date is an estimation and is subject to change.
If you ordered multiple items on pre-order and/or back-order, the furthest in-stock date noted will be the date all items are scheduled to ship out on.
Since there is only one shipping charge, we will only ship out the order once all items have become in stock and available.
These dates are an estimation, not guarantee of when the order will ship out. We always try to keep our information as up-to-date as possible.
Why Haven't I Received My Order Yet?
This can be for one of several reasons:
1. The funds may not have cleared through Paypal Yet. For some Payment types through Paypal, they will hold the funds until the transaction has cleared through them. Third Degree Merch does not start processing the order until the payment has cleared and any holds are removed.
2. You ordered an item that was part of a pre-order or back-order. Those types of items are not available to ship right away, therefore the entire order is held until all items are in stock and ready to ship.
3. You ordered an item we do not have in stock, or that there is some other error with. If this is the case, you will be contacted via email regarding the issue.
Processing times can vary, but if you have not received an order confirmation, or have waited a significant amount of time without receiving your order, please contact us so we can help you.
How Much Does Shipping/Handling Cost?
Shipping/Handling costs will vary based on the destination of the shipment, the total number of items in the cart, and also their total weight.
Shipping/Handling costs are calculated automatically during the checkout process.
Does Third Degree Merch Ship Internationally?
Yes, Shipping charges for international orders will be calculated during the checkout process. The shipping cost varies based on the total weight of the order and its destination.
Typical shipping times outside North America are 2-4 weeks or longer once the order has been processed and has left our warehouse.
International orders may be subject to additional customs/duties fees that are outside of our control. We cannot tell you if you will be charged this amount or how much it will be. If you are unsure about this, you may want to contact your local carrier.
Due to an increase in fraud from certain parts of the world, we may not allow shipping to certain countries.
What if my order is returned to TDM?
If we receive your order back to us for any reason other than a return by you with documentation about what you'd like returned/exchanged, our shipping department will contact you via email with your options (assuming we have the correct contact information within your order).
If we do not receive a response from you within 7 days, the order will be canceled and you will be refunded the item(s) cost, minus any applicable restocking fees as well as any shipping/processing fees.
What Shipping Method Does Third Degree Merch Use?
All orders ship out via the United States Postal Service (USPS).
Domestic orders weighing 13oz or less are shipped First Class mail. Order that weigh over 13oz are shipped via priority mail.
International orders weighing less than 3 pounds are shipping using international first class mail. Orders over 3 pounds are shipped using international priority mail.
International orders weighing less than 3 pounds do not allow for online tracking, however you will receive a shipment confirmation number.
What if I entered an incorrect address at checkout?
If you see that you may have entered an incorrect address, or you see something wrong with the ship-to information we have for you order, please contact us right away with the full details of what needs to be changed.
If we have already processed/shipped your order, we will be unable to change any shipping details until the package is returned to us.
When the package is returned to us, you will be contacted via email requesting the additional shipping/handling amount needed to ship the order out again.
If we do not receive a response via email within 7 days of contacting you, the order will be canceled and you will receive a refund of the item(s) cost, minus the restocking fees and any other applicable shipping/processing fees.
Does Third Degree Merch ship partial orders?
No, since there is only one shipping charge, we hold the order until all the necessary items are available to process and ship. This includes waiting for pre-order, back-order, or items otherwise not readily available to ship.
If there are any problems with the processing of any item(s) in your order, we will contact you via email.
Does Third Degree Merch Ship To P.O. Boxes?
Yes, we use the United States Postal Service (USPS) for all shipments, and they will deliver to P.O. boxes.
If i order a poster, how will it be shipped?
Posters that are larger than the padded mailers we use will be rolled up and placed inside the mailer along with any other items that you order.
We try to make it so that posters will incur minimum damage during the shipment process, but it is possible that they may get wrinkled from the transportation of the order.
Posters are not returnable/refundable from these conditions. If you are not ok with this, you may want to refrain from placing orders for items that come with posters.
How long does it take to get a response when contacting TDM?
*We always recommend you check through our FAQ prior to contacting us, as we constantly add new content here based on questions received*
We read each and every email that is sent to us. We try to respond to all emails within 24-48 hours (excluding weekends). This time frame can vary depending on the current volume of emails that we are receiving.
If you have not received a response from us in that time frame, it may be that we are working on a solution for you and are waiting until we have one to contact you back. Also, if you contacted us via email rather than our contact form, please ensure that our response to you did not go into your junk/spam folders.
Also ensure that when using our contact form, you correctly enter your email address so that our reply can reach you.
Can i contact the collection owners through Third Degree Merch?
Unfortunately, no. We cannot give out any information on direct contact with them. We operate/maintain the stores for them and process all orders from our own warehouse.
If you need to contact them directly, we advise you to try and do so via their social networking pages or official site.
Collection owners do not have control over their inventory, returns, exchanges, etc. so please contact us with any webstore concerns.
Will My Items Shrink When Washed?
Most standard items/brands come to us pre-shrunk, so they may shrink a slightly, but it should not be a significant amount.
Due to using a variety of brands and the variable of manufacturer error, Third Degree Merch cannot guarantee exact sizing on any particular item.
For approximate sizing, you can check our sizing charts.
Where Is Third Degree Merch Located?
We are located in Peoria, Arizona. All orders ship directly from this location, so please keep that in mind when estimating processing and shipping time for an order to reach you.
Anything that needs to be shipped to us can be sent to:
Third Degree Merch
14131 N Rio Vista Blvd. Ste 6
Peoria, AZ 85381
How will the charge on my credit card show up?
All charges from our store to your credit card will show up as "THIRDDEGREEMERCHANDISE"
IF MULTIPLE CHARGES SHOWED UP ON YOUR STATEMENT FOR A SINGLE ORDER:
If you experienced errors at checkout, your banking institution made have seen several attempts to process the order. When this happens, the bank places a "temporary hold" on the funds for each attempt while they verify its completion. When the bank verifies which transactions did not complete successfully, they will remove the holds. This typically takes between 1 and 6 business days, depending on the institution.